Direct Debit Refund. To request a refund under the Direct Debit Guarantee you should contact your bank or building society. It wont get you the money from your account but if you tell them the last direct debit was taken fraudulently then that at least will be returned.
The debtor does not have to give a reason. SEPA Direct Debit Core scheme any individual has the right to ask their. If you wish to request a refund please provide us with up to date meter readings by using the button below so we can check if your account is eligible for a refund.
In the rare event that an error is made in the payment of your Direct Debit either by the organisation or your bank or building society you are entitled to a full and immediate refund from your bank or building society of the amount paid.
If you wish to request a refund online outside of your annual review then this may mean we need to recalculate your monthly payment amount. Sometimes it is even possible to withdraw a refund when requesting termination. BT have advised you of the due date no doubt as per the agreement you signed up to. Please note that you may still be required to pay the collecting organisation the amount owed if this is the case then you should contact them to arrange this.